Refund policy

We want you to be satisfied with your purchase. If you are not completely satisfied, please review the following guidelines.

Return Eligibility

Customers may request a return within 7 days of receiving the order.

To be eligible for a return:

  • The product must be unused and unopened.

  • The product must be in its original packaging.

  • The product must be in resalable condition.

  • Proof of purchase or order confirmation must be provided.

Non-Returnable Products

Returns will not be accepted in the following cases:

  • Opened products.

  • Used products.

  • Products with damaged or tampered packaging after delivery.

  • Products returned without original packaging.

  • Products damaged due to improper handling by the customer.

Exchange Policy

If you receive a product that is damaged during transit, defective, or incorrect, we may offer an exchange subject to verification by our team.

To request an exchange, please contact us within 7 days of delivery and share clear photographs of the product and packaging.

Once approved, we will arrange for a replacement product to be shipped.

Refund Policy

Approved refunds will be processed to the original payment method within 7–10 business days after the returned product is received and inspected.

Shipping charges, if applicable, are non-refundable unless the return is due to an error on our part.

Missing or Lost Packages

If a shipment is reported as lost or missing, our team will coordinate with the courier partner to investigate the issue.

Upon verification, customers may choose one of the following options:

  • Full refund of the order amount, or

  • Replacement shipment at no additional cost.